Bridge the Gap: A Modified Gronroos Model Approach to Guests’ Satisfaction and Service Quality Perception in Small and Medium-Sized Hotels (SMSH). American Journal of Multidisciplinary Research and Innovation , Delaware, U.S., v. 3, n. 4, p. 1–12, 2024. DOI: 10.54536/ajmri.v3i4.2605. Disponível em: https://www.e-pallipublishers.com/index.php/ajmri/article/view/2605. Acesso em: 17 apr. 2026.