“Bridge the Gap: A Modified Gronroos Model Approach to Guests’ Satisfaction and Service Quality Perception in Small and Medium-Sized Hotels (SMSH)”. American Journal of Multidisciplinary Research and Innovation 3, no. 4 (June 15, 2024): 1–12. Accessed April 17, 2026. https://www.e-pallipublishers.com/index.php/ajmri/article/view/2605.