Customer Experience (Cx) Design in the View of Managers: An Analysis of the Impact of Pandemic in the Local Hospitality and Tourism Industry. American Journal of Tourism and Hospitality, [S. l.], v. 1, n. 1, p. 16–26, 2023. DOI: 10.54536/ajth.v1i1.1749. Disponível em: https://www.e-pallipublishers.com/index.php/ajth/article/view/1749. Acesso em: 17 jun. 2026.